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Welcome to XL FAQ Page

Welcome to XL FAQ Page

General Questions

Are you a trading company or real manufacturer?

We are a genuine manufacturer and exporter specialized in scaffolding systems. Our predecessor started in 1997. Now we operate three production sites covering over 230 acres located in Renqiu, Hebei Province, China. Our group integrates R&D, manufacturing, hot-dip galvanizing processing, sales, rental and technical service. We own independent workshops for slitting, pipe-making, automatic welding and galvanizing lines. No middle-man markup for our clients.

Can I visit your factory?

Warmly welcome you to visit our manufacturing base in Renqiu, Hebei. You can inspect the three production lines and finished goods warehouse. Please inform us your visiting schedule in advance so we can arrange full-site reception.

What materials do you use for scaffolding production?

We mainly use high-quality carbon steel materials according to customer requirements and application standards.

The material selection depends on product type, load requirements, customer specifications, and local construction standards.

Before production, raw materials are inspected to ensure they meet quality requirements.

Sales Questions

What are advantages of your ringlock scaffolding vs traditional scaffolding?
  • High efficiency: Assembly requires only minimal hand tools; erection speed is 2-3 times faster than traditional tube-coupler solutions, greatly cut labor costs.
  • Steel saving: Steel consumption is less than half of cuplock scaffolding. No timber beam required. Zero loss and almost no maintenance cost.
  • Higher safety: Triangular stable structure formed by diagonal braces; self‑locking wedge pin prevents accidental loosening.
  • Neat appearance with uniform silver-grey galvanized surface; convenient storage and transportation with less total weight for the same project scale.
Can you do OEM service?

Yes, we support full OEM customization. We provide customized scaffolding solutions according to your requirements.

Customization options include:Different sizes and dimensions, different tube thicknesses, different surface treatments、Customized components、Special packaging requirements

We can engrave/stamp your brand logo or company mark on scaffolding components. Please provide logo file, required size and Pantone color code for our evaluation before mass production.

Can I get samples for quality evaluation? Are samples free?

We can supply sample pieces for your reference. Standard small samples can be provided with sample cost, while freight cost shall be borne by you. The sample payment can be deducted from your first formal bulk order.

What is your MOQ (Minimum Order Quantity)?

There is no strict rigid MOQ. For full container loading, mixed items in one 20GP /40HQ container are acceptable. For small-batch trial orders, get in touch with us. Tell us your product items and specifications, and we will work out the details with you.

What payment methods can you accept?

We mainly accept T/T (Telegraphic Transfer) and irrevocable L/C at sight. Normal terms: 30% deposit upon order confirmation, balance against a copy of the Bill of Lading. We can talk about other payment terms if you work with us long-term. The main settlement currency is USD.

How much import duty shall I pay for importing scaffolding?

Import tax and customs duty rules vary from country to country. We suggest you consult your local customs authority. The HS code is 730840 for your reference.

After Purchase Questions

What is your production lead-time?

If items are in stock, goods can be ready within 7-10 working days. We start new mass production once we get your deposit. It usually takes 20-30 working days. Lead time depends on your order quantity and how complex the components are. We will update production schedule for large-volume orders.

How do you pack goods for sea transportation?

Scaffolding tubes and steel planks are bundled with steel strips. Small cast fittings, pins and accessories are packed in strong woven bags or steel crates. Standard export packing to avoid damage during long‑distance ocean transit. Container loading pictures and videos can be sent to you before shipment.

What should I do if I receive defective or missing goods?

Please inspect the goods right after the container arrival at your warehouse. If you receive goods with quantity shortages or quality issues, please send us photos and proof. Please inform us within 7 working days. We will evaluate and arrange compensation in a follow-up order as agreed upon through mutual communication.

Do you provide shipping support?

Yes. We support customers with international shipment arrangements. Our team can assist with product preparation, packing confirmation, loading coordination, and shipping document preparation. We stay in close touch with you. We make sure your delivery runs without problems.

Getting Started Questions

How can I start cooperation with your company?

Starting cooperation is simple: Send us your product requirements→Our sales team confirms specifications and quantities→We provide a quotation and production details→After order confirmation, production begins→Products are inspected, packed, and shipped.

Our team will guide you through every step.

What information should I provide when requesting a quotation?

To provide an accurate quotation, please provide:Product name and scaffolding type、Required quantity、Material requirements、Dimensions and specifications、Surface treatment requirements、Applicable standards、Delivery destination、Required delivery time

Please tell us your project needs if you have questions about specifications. Our technical team will offer suitable options for you.

Why should I choose Xinliang as my scaffolding supplier?

Pick the right supplier, and you get reliable quality, steady production capacity and professional support.

Reasons customers choose us:

  • Professional scaffolding manufacturer
  • Complete production system
  • Large production capacity
  • Advanced automated production equipment
  • Strict quality control
  • Customized solutions
  • Competitive factory pricing
  • Long-term cooperation support

We are committed to providing safe, reliable, and efficient scaffolding solutions for global construction projects.

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